Aadhaar is among the most widely used government-issued identity cards, containing both demographic and biometric details of its holder. To validate related documents, the government is linking several programs and legal instruments with Aadhaar. Specific deadlines have been set for integrating these instruments with Aadhaar.
The UIDAI has implemented various measures to simplify access to these services for individuals. If you have any queries, you can reach the Aadhaar customer service by dialing the Aadhaar card helpline. This contact information can also be used to lodge complaints or report grievances.
UIDAI utilizes toll-free numbers to connect with the public. Anyone with a query can file a complaint or suggest improvements by calling the toll-free numbers 1947 or 1800 300 1947, available 24 hours a day, 365 days a year.
UIDAI manages these numbers. Additionally, most regional offices of the organization maintain dedicated grievance redressal sections.
Aadhaar Customer Care Number
Should you encounter any issues, require clarification, or wish to offer feedback, you can contact UIDAI through the toll-free hotline, social media, or email.
The headquarters of UIDAI is located in New Delhi. The headquarters address is as follows:-
Bangla Sahib Road, Government of India
Adjacent to Kali Mandir,
New Delhi – 110001, Gole Market
The contact phone number is 011-23478653.
Regional Aadhaar Helpline Number for Aadhaar Card Enquiry
To effectively oversee its operations, UIDAI has established several regional Aadhaar centers across India. Most of these centers are equipped with grievance redressal units where individuals can reach out to resolve their issues promptly.
The contact details for these centers are provided below-
|
Regional Center |
Phone Number |
Address |
|
|
Lucknow |
0522-2304979 (Enrolment), 0522-2304978 (SSUP) |
UIDAI Regional Office, 3rd Floor, UP State Construction & Infrastructure Development Corporation Ltd. Building, TC-46/V, Vibhuti Khand, Gomti Nagar, Lucknow – 226 010 |
uidai.lucknow@uidai.net.in |
|
New Delhi |
011-23481126 |
Ground Floor, Pragati Maidan Metro Station, New Delhi-110001 |
- |
|
Mumbai |
1947 |
UIDAI Regional Office, 7th Floor, MTNL Exchange Building, G.D. Somani Marg, Cuffe Parade, Mumbai – 400 005 |
help@uidai.gov.in |
|
Chandigarh |
0172-2711947 |
SCO 139-141, 3rd and 4th Floor, Sector 17-C, Chandigarh-160017 |
grievancecell.rochd@uidai.net.in |
|
Ranchi |
0651-6450145 |
UIDAI Regional Office, 1st Floor, RIADA Central Office Building, Namkum Industrial Area, Near STPI Lowadih, Ranchi – 834 010 |
ro.helpdesk@uidai.net.in |
|
Hyderabad |
040-23739266 |
6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet, Hyderabad-500 038, Telangana State |
gopalan.rs@uidai.net.in |
|
Guwahati |
0361-2221819 |
Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati – 781 006 |
d.khound@uidai.net.in |
|
Gurugram |
0124-2678306 |
UIDAI Data Centre, Technology Centre-Office Complex, Plot No. 1, Sector-M2, IMT Manesar, Manesar (Gurugram) – 122050 |
ylprao@uidai.net.in |
|
Bengaluru |
080-22340104 |
Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru – 560001 |
gopalan.rs@uidai.net.in |
Contact Centre
UIDAI has set up a Contact Centre to address queries and issues regarding Aadhaar enrolment, updates, and other related services. Once the enrolment process is completed, you receive an acceptance slip displaying your Enrolment Number (EID).
To reach the UIDAI Contact Centre, please have your EID available.
Aadhaar Card Complaint Number (Toll-Free): 1947
Email ID: help@uidai.gov.in
Online Through the Resident Portal
You can file a complaint via UIDAI's Public Grievance Portal (https://pgportal.gov.in/). This website, known as the Centralised Public Grievance Redress And Monitoring System (CPGRAMS), facilitates the lodging of grievances.
Please note that you must be a registered user to submit a complaint on this portal. If you are already registered, follow these steps to log in:
- Visit https://pgportal.gov.in.
- Select your preferred language between English and Hindi.
- Enter your Username, Mobile Number, or Email Address.
- Type in your password.
- Input the security code shown in the box.
- Click on the “Login” button.
If you are a new user (i.e., not yet registered), you will need to complete the Registration / Sign-up Form.
After registering, you can file a complaint by following these steps:
- Go to https://pgportal.gov.in/.
- Click on the “Grievance” tab.
- Select the option "Lodge Public Grievance."
Grievance Redressal Process
Once you submit your grievance, the following procedure is followed to resolve the issue:
After receiving approval from the Deputy Director*, your complaint is investigated and then forwarded to the relevant Regional Office or the appropriate Concerned Section at the headquarters.
The designated Regional Office or Concerned Section will address your issue online.
If interim responses are necessary, the Regional Office or Concerned Section will provide them online.
*The Deputy Director functions as the Public Grievance Officer for UIDAI.
The Public Grievance Portal supports the following channels:
- Directorate of Public Complaints (DPG).
- Administrative Reforms and Public Grievances Department (DARPG).
- The parent organisation.
- In-person receipt submissions.
- The President's Secretariat.
- The Minister's Office for Pension matters.
- The Prime Minister's Office.
Aadhaar Card Customer Care Grievance through Post
You can also send postal complaints to UIDAI Regional Offices or the Headquarters. Once received, the complaint is examined and then forwarded to the appropriate Regional Office or Concerned Section. However, prior to forwarding, the grievance must be approved by the Deputy Director.
Subsequently, the relevant Concerned Section or Regional Office will resolve the issue electronically and provide any necessary interim responses.